Question 1

What if I buy jewellery exceeding my advance payment?

Accepted Answer

Wastage (VA) will be charged on the excess amount. for instance if you choose Rs. 55,000 as advance payment. if the selected jewellery value is Rs. 1,12,000, you are eligible for No wastage (VA) up to 18% on Rs. 55,000 only and wastage (VA) as applicable will be payable by you on the balance amount of Rs. 57,000. However the special discount of 20% on wastage (VA) will be eligible on the balance amount.

Question 2

In what other ways can SBT Golden One help me?

Accepted Answer

As mentioned earlier, the SBT Golden One helps you get more jewellery than you could have expected. The GRT Golden One helps you plan in advance to buy jewellery for weddings and other auspicious occasions.

Question 3

What if I discontinue?

Accepted Answer

Customers who choose to discontinue within 5 months of enrolment will not be eligible for any benefit/ discount on wastage (VA) and can only redeem to the extent of paid up value under the plan, by paying 100% wastage (VA) for any jewellery purchase. If the customer discontinues during the 6th month of enrolment, the member will be entitled to 50% discount on the wastage (VA), for discontinuation during the 7th month the member will be entitled to 60% discount on the wastage (VA), for discontinuation during the 8th month the member will be entitle to 70% discount on the wastage (VA) and for discontinuation during the 9th month the member will be entitle to 80% discount on wastage (VA) limited to the paid up value under the plan. The customer will pay the balance wastage (VA) for any value purchase over and above the paid up value.

Question 4

Will there be GST?

Accepted Answer

Yes, GST and any other Government levies will be borne by the customer at the time of delivery.

Question 5

How to make the advance payment?

Accepted Answer

Advance against purchase of jewellery can be made by Cash/ DD/ Debit/ Credit cards, NEFT/ RTGS/ UPI/ Local Cheque/ At-par cheques favouring the company. However cash payment cannot be made for more than Rs. 1,99,000 as per Government of India regulations. In case of cheque dishonor, the bank charges will be borne by the customers. The payment can be made at any GRT Jewellers showroom in India or online at www.bhuvanesvari.com, or by downloading the SBT Jewellers mobile app.

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